Service Level
Agreement (SLA)
This Service Level Agreement outlines service commitments, uptime targets, responsibilities, and support standards provided by Talukder Data Center.
This SLA applies to colocation, rack space, power, network connectivity, and related data center services.
| Service Component | Uptime |
|---|---|
| Power Infrastructure | 99.9% |
| Network Connectivity | 99.9% |
| Environmental Systems | 99.9% |
Scheduled maintenance is excluded from uptime.
- Advance notification provided
- Performed during off-peak hours
- Does not count as downtime
| Severity | Description | Response |
|---|---|---|
| Critical | Service outage | 30 minutes |
| High | Degraded performance | 1 hour |
| Medium | Non-critical issue | 4 hours |
| Low | General inquiry | 1 business day |
- Manage customer-owned equipment
- Follow facility and security policies
- Provide accurate contact information
- Scheduled maintenance
- Force majeure events
- Customer-caused issues
- Third-party failures
| Uptime | Credit |
|---|---|
| 99.0% – 99.89% | 0% |
| 98.0% – 98.99% | 5% |
| Below 98% | 10% |
Use of Talukder Data Center services constitutes acceptance of this SLA. Terms may be updated with prior notice.
Talukder Data Center – Service Level Agreement
Every business and technology organization knows that data security and service continuity are essential in the modern era. This is where Talukder Data Center’s Service Level Agreement (SLA) comes into play. It is not just a promise, but a symbol of our commitment to our customers.
The main goal of our SLA is to always keep our clients’ data safe and our services running continuously. Each of our servers, networks, and infrastructures is designed to ensure 99.9% uptime. This means that whenever your business uses our services, we will ensure that they are up, secure, and performing at peak performance.
We know that downtime means business loss. That is why Talukder Data Center provides 24/7 monitoring, backup power support, and premium security measures. Here, every client is given such priority that they know that their data is safe in our hands.
Through SLA, we not only guarantee uptime and performance, but also promise customer service and quick resolution of issues. With our proactive monitoring system, rapid incident response, and scheduled maintenance windows, we ensure that your business never faces a sudden disruption.
In short, Talukder Data Center’s SLA is a story of commitment to our customers – a story that says, “We keep your data safe, keep your business running, and build long-term trust with you.”
Reliable for Your Data Center
In today’s digital age, data is the most valuable asset for any business. But just having data is not enough, it is more important to keep that data secure and always accessible. That is why Talukder Data Center (Talukder DC) provides the highest quality Service Level Agreement for our customers.
What is a Service Level Agreement and Why is it Important?
A Service Level Agreement is a written agreement between a service provider and its customer that defines the quality, reliability, and priority of the service.
A good Service Level Agreement ensures that your service will be up and running within a specified time frame and that the support team will resolve your issue quickly.
At Talukder DC, we believe that an Service Level Agreement is not just a document, it is the foundation of our relationship with our customers.
- Uptime Guarantee – 99.99% service guaranteed.
- Fast Response Time – Immediate support in case of technical issues.
- Regular Monitoring and Maintenance – Ensuring the stability of the service.
- Support Level Determination – Issues categorized from minor to critical.
This ensures business stability and guarantees the security and accessibility of your company’s data.
Key Features of Talukder DC Service Level Agreement
-
High-Quality Uptime and Reliability
Our data center ensures maximum uptime with state-of-the-art hardware, robust backup systems, and redundant networks. -
24/7 Premium Support
Our support team is always ready. Customers can submit tickets anytime and receive quick response and permanent solutions. -
Professional Monitoring and Maintenance
Our team continuously monitors every component of the server, network, and data center to predict and resolve issues quickly. -
Service Level Priority
Issues are categorized into priority levels:- Critical Issues – System down or service disruption
- High Priority – Function affected but workaround available
- Medium & Low Priority – Routine maintenance or non-critical issues
This categorization makes the service resolution process more efficient for our customers.
Service Level Agreement Customer Benefits
- Reliability – Customers know their service will always be up and running.
- Faster Problem Resolution – Downtime is reduced, minimizing business losses.
- Transparency & Trust – A written SLA assures customers of service quality.
- Business Reliability – Focus on growing your business with confidence in your data center partner.
Why Talukder DC’s Service Level Agreement is Different
Talukder DC’s SLA is not just a numerical guarantee. We customize the SLA according to the customer’s business needs.
- Highest Technical Expertise – Experienced engineers and advanced technology.
- Local Market Understanding – Expertise in solving Bangladesh's IT and network challenges.
- Customer-Centric Solutions – Each SLA is tailored to the customer’s specific requirements.
This ensures that you are not just getting an SLA, but a strong business partnership.
A strong and reliable SLA is essential for the sustainability of your business. Talukder DC’s SLA provides reliability, fast resolution, and security that keeps your business ahead in the competitive market.
We don’t just provide services; we ensure that your business remains secure, fast, and always accessible.
If you are looking for a high-quality SLA for your business, Talukder DC is the partner who promises and delivers effectively.